Sun Life Patients: We encourage your feedback to improve care.
Your healthcare is our priority. To determine where
improvements are needed, this facility takes part in an online patient feedback survey. This survey measures your
satisfaction with the quality of your care. It is designed
to be a standardized tool for measuring and reporting
satisfaction across all healthcare facilities in the U.S.
After you have received care from our facility, you
may be invited to participate in the patient survey.
You will receive an invitation via e-mail. The survey asks 27 multiple-choice questions about
your healthcare experience. This is your opportunity to tell us what we did well, and where we could use some improvement. Surveys are administered by Press Ganey Associates, Inc. All responses are anonymous and confidential.
We value your input. Please take the time to fill
out the patient survey; your feedback is valuable!
What is CAHPS?
The Consumer Assessment of Health Providers and Systems (CAHPS) survey is backed
by the U.S. Department of Health and Human Services. The survey is used to improve
the quality of healthcare. CAHPS makes survey results public so healthcare providers are
aware of where changes are needed. The results also enable healthcare consumers to review
and compare healthcare facilities before choosing a healthcare provider.
Sun Life conducts the CAHPS survey on an annual basis.
Your healthcare is our priority. To determine where improvements are needed, this
facility takes part in the CAHPS survey. The CAHPS survey measures your satisfaction
with the quality of your care. It is designed to be a standardized tool for measuring
and reporting satisfaction across all healthcare facilities in the U.S. This survey
asks several multiple-choice questions about your healthcare experience. Please take
the time to fill out the CAHPS survey; your feedback is valuable!
In Case of Emergency
If you feel you are experiencing a medical EMERGENCY, go to the hospital’s Emergency Department,
or call 9-1-1.
Patient Responsibilities
Before you call or visit please be sure to write down any question you have regarding your health. Please keep handy a list of ALL the medications you are currently taking. Please be sure to provide us with the most recent and correct insurance identification card - without proper information from you, the insurance may deny the claim, and you may be responsible for the charges.
